Privacy Policy

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Who we are

The data protection officer in respect of this website is:

Daniel Hourston
Email: [email protected]
Phone: 07979 123123

Your Personal Data

Personal data is data that can be used to identify an individual. For example your name, email address, home address and even IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.

How your personal data is collected on this website by us and by third parties

When you use our contact form or email address to contact us, we require your name, email address and telephone number in order to reply to you. When you click the submit button on the contact form, your message and contact details are sent to us via email and are stored in our email system.

All tour bookings go through Checkfront, please review their privacy policy.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address and phone number so we can reply to your message.
  • If you sign up for a newsletter, we only collect your email address and occasionally send you our latest news and offers. You can unsubscribe at any time.
  • If you book a tour with us, all your booking details are held in Checkfront’s system as per their privacy policy.
  • We never process card payments directly but will always use companies that are GDPR and PCI DSS compliant and value security above all else, such as Checkfront.

Where we store your information

When you contact us by email or through our website, we store your information in Gmail. If you sign up for a newsletter, we store your email address in [mailing list app], which is the marketing platform we prefer. When we do business, we store your information in our Checkfront account.

What we use your information for

We occasionally use your contact information to send you details about our services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We will use your information to send you communications about your bookings if you have booked with us.

Who’s responsible for your information at our company

Daniel Hourston is responsible for the security of your information. You can contact him by email at [email protected] or by phone on 07979 123123 if you have any concerns about the information we store.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all protected by a passcode or fingerprint. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Facial recognition or fingerprints also protect our mobile devices.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

  • Right to confirmation: You have the right to know if we hold personal data that concerns you
  • Right to access: You have the right to view and to obtain a copy of any personal data we hold that concerns you
  • Right to rectification: You have the right to the correction of any inaccuracies within the personal data we hold that concern you
  • Right to erasure: You have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us by email or by telephone.

You can find out more about your rights under the GDPR here.

How to complain

We take complaints very seriously. If you’ve got any reason to complain about the ways we handle your privacy, please contact Daniel by email at [email protected] or by phone on 07979 123123.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Last Updated: This Privacy Policy was last updated on March 20th, 2024.

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